AIC Global communication Inc.

version: November 01, 2009

GENERAL TERMS AND CONDITIONS

1. Definitions
Within these Terms and Conditions, AIC shall mean AIC Global Communications Inc.; AICOMpro shall refer to the internet services provided by AIC or its affiliates; ADSL shall refer to the broadband internet service provided by AIC or its affiliates; iBuzz/AIC Home Phone (Broadband)/AIC Home Phone (Digital) shall refer to the Voice over IP broadband local phone service provided by AIC or its affiliates; CallExpress service shall refer to the "Call Display" authenticated pre-paid Long Distance Telephone service provided by AIC or its affiliates; "Customer" shall mean the customer(s) of AIC and words importing persons shall include companies or corporations.

2. Terms of Agreement
The Terms and Conditions set out herein are applicable to customers in all respects in connection with AIC’s post paid; prepaid; direct dialled and indirect dialled long distance/international telecommunications services, AICOMpro and ADSL internet services, iBuzz services Traditional Home Phone service and other related local and international services offered by AIC or its affiliates. Customer, upon opening an account with AIC, either directly or through its affiliates, acknowledges acceptance of the Terms and Conditions herein set out and agrees to be bound by such Terms and Conditions. The services will continue to be effective until the account is closed by AIC. Customer acknowledges and agrees that this Agreement may be utilized by an authorized distributor ("Agent") of AIC.

3. Rates and Charges
Rates and charges are as set out in AIC long distance, AICOMpro Internet, AIC ADSL Internet, AIC Home Telephone Services and AIC CallExpress service rate schedules and/or product sheets at the time service is subscribed. AIC reserves the right to revise such rates and charges from time to time. In the event that AIC made changes to the rates and charges, such changes would be posted on www.aicom.com, www.aichometelephone.com and www.callexpress.ca, as well as listed on the latest product sheets All rates and charges shall be fully paid on or before the due date by customer and are considered correct if not disputed within 15 days from the invoice date. All rates and charges are calculated on a calendar monthly basis and will not be pro-rated unless specified in writing. All prepaid amounts are non-refundable.

4. Taxes and Other Charges
AIC would charge customer for, and customer must pay, any applicable taxes, fees, surcharges or other charges associated with the use of all AIC services, unless customer can present any documentation satisfactory to AIC that he/she is exempted. The amount of taxes would be charged according to the rates as set out by federal and provincial authorities.

5. Payment
AIC will bill customers who purchase third party hardware from AIC directly in order to use AIC services. Thus, all payment for AIC provided hardware and services should be payable to AIC. Customer who require monthly paper invoice will be charged $1 per month. Customer can choose to view his/her invoice details monthly at www.aicom.com at no charge. Payment can be made by cheque/cash in person or by mail to the AIC business address stated in the invoice. Payments made through any Chartered Banks in Canada are also acceptable, however, it is the responsibility of customer to check and ensure that any payment made through bank is credited to AIC account on or before due date. In the event of non-payment or dishonored cheque, customer shall, in addition to the outstanding charges stated in the invoice, pay to AIC a service charge that shall be determined by AIC. Customer agrees and authorizes AIC to debit his/her credit card account for any outstanding amount owed to AIC and any associated service charge for late payment. This authorization shall continue in effect until all outstanding payments are settled. Each returned cheque, unsuccessful pre-authorized payment or default in payment is subject to a $25 surcharge. Reversal for payment in error made by customer through internet banking is subject to an administration fee of $10. Interest will be applied to overdue payment at 2% per month. The minimum debit amount per credit card transaction is $5. Any credit balance will appear in customer’s next bill. A special handling fee, in addition to interest charges will apply to any outstanding payments that have been sent for collection.

6. Deposits
AIC shall have the right from time to time to request customer to provide a deposit for such sum and in such manner as AIC may consider appropriate as security towards payment of any services. AIC shall have the right to apply such security deposit towards any outstanding amounts and all hardware(s) loaned out to customer at market price without having to obtain prior authorization from customer. In case deposit refund is required at any time, refund would be either credit to customer’s credit card or in cash. An administration fee of $2 applies for issuance of cheque for deposit refund.

7. Liability for Loss and Damage
Customer acknowledges that under no circumstances AIC shall be held liable to customer or any third parties for any loss and damage arising directly or indirectly out of or in connection with AIC's hardware and/or services, including without limitation, those arising from the acknowledged delays or interruptions in service. This limitation applies to all acts or omissions of AIC whether negligent or otherwise, and whether directly or indirectly, and whether or not as a result of mechanical defect. For the avoidance of doubt, loss and damage include, but are not limited to, incidental, general, special, consequential, punitive, aggravated or exemplary damages, or loss of use, data, business, income or profits.

8. Credit and Personal Information
Customer consents and agrees that AIC has the right to check his/her credit rating from time to time. Customer represents that he/she is of legal age to enter into an agreement for service and is of legal age to be able to agree to the Terms and Conditions. Customer agrees that he/she will give AIC prior written notice of any changes to his/her billing information, including but not limited to his/her new address and contact information. All correspondence or communications sent by post addressed to the last address registered with AIC should be deem to have been duly delivered to customer. Customer consents to the receipt and provision of account information from and to credit grantors, credit bureaus and suppliers of services. AIC respects customer’s privacy and would adhere to the Personal Information Protection & Electronic Documents Act of Canada.

9. Termination / Suspension / Close of Service Account
AIC may forthwith terminate, restrict or suspend customer’s account without notice on the happening of one or more of the following:


(a)	charges are not paid when they are due for payment
(b)	AIC, in its sole discretion, considers customer a credit risk
(c)	customer does not have any usage activity for three months or more
(d)	customer with excessive usage on any unlimited voice and/or data plans which, in AIC’s sole opinion, is abusive and is affecting its service level and network performance, such as excessive data downloading on ADSL, spamming, reselling/redistributing the service and long connection/holding time, etc.
(e)	customer does not abide by the Local and Federal Government Departments’ rules and regulations
(f)	customer uses the hardware and/or service in a manner which is, in AIC’s sole opinion, contrary to the Terms & Conditions herein set out or adversely affect the use of AIC’s system by other customers in anyway whatsoever

In the event of termination of AIC services by AIC or by customer, customer shall not claim refund of any unused service, set-up, administrative or chargeable fees that have been paid.

10. Customer Premises Equipment (CPE) Warranty; Disclaimer of Warranties
AIC warrants that the CPE equipment when provided is in good condition and that it is technically compatible with AIC ADSL Internet service; AIC broadband phone service and/or other AIC related services. Customer acknowledges that AIC is not the manufacturer of the equipment and that AIC has not made any representation or warranty regarding the products. AIC disclaims any expenses or implied warranty with respect to the merchantability, design, condition, durability, performance, quality, capacity, technical compatibility or fitness for a particular purpose of such equipment and services. Customer acknowledges that AIC would charge a restocking fee for any equipment that is returned within an agreed rental period or service term.

11. Loss of Equipment
All risk of loss, damage, theft or destruction to AIC ADSL; AIC broadband phone and/or any other AIC service related hardware(s), for any cause whatsoever, including without limitation, economic loss through premature wear, or taken by any governmental agency, whether or not such loss or damage is covered by insurance shall be borne by customer. If customer’s AIC ADSL; AIC broadband phone and/or any other AIC service and equipment is/are lost, stolen or suspected of being used without customer’s permission, immediate notification must be given to AIC. Customer shall remain liable for all service charges incurred with the services for a minimum of 24 hours from the moment AIC receives customer’s notification to have his/her service de-activated. Customer shall remain liable for all equipment(s) loaned out or provided for the AIC ADSL Internet service & AIC broadband phone service.

12. Others
These Terms and Conditions herein shall be construed and interpreted in accordance with the laws of Canada. AIC and customer submit to the exclusive jurisdiction of the courts of Canada. AIC shall have sole discretion to amend the Terms and Conditions in whatever manner without prior notice given to customers. Any waiver of any rights by AIC shall pertain only to the particular circumstances which lead to the waiver and shall not be deemed to be a continual waiver of that right under the Terms and Conditions set out herein.

TERMS & CONDITIONS OF SERVICE

AIC Long Distance Service

1. Personal Identification Number (PIN)
AIC may issue a PIN to customer to facilitate access to AIC long distance services. AIC retains the right to change or reassign PIN to customer at AIC’s sole discretion. The PIN shall be surrendered upon demand to AIC or its authorized agent. Customer shall be liable for any expenses incurred by AIC in reclaiming the PIN.

2. Lost or Stolen PIN
If the PIN is lost, stolen or is suspected of being used without customer's permission, immediate notification must be given to AIC. Customer shall remain liable for all call charges, not limited to the credit limit set by AIC, made with the assigned PIN for 24 hours from the moment AIC receives customer's notification. Customer is liable to a penalty of $50 for any loss or theft of the PIN. A handling fee of $10.00 will be applied to customer who wishes to change his/her PIN.

3. Termination / Suspension / Close / Switch of Service Account
Customer may close his/her AIC account by giving at least 24 hours advance notice and return the PIN to AIC if applicable. On switching of long distance service carrier, all calls made while the account was with AIC and pertaining to AIC’s billing period will be charged at the AIC standard rate. When switching among AIC rate plans, the new rates will be applied to all calls made during the pertaining billing month and thereafter until such further switches or changes are made. Different rate plans may have additional terms and conditions of service as stipulated in the respective AIC product sheets available from all AIC shops and offices. Use of service by the customer represents acceptance of all AIC terms and conditions of service by the customer.

AIC Home Telephone Services (Traditional)

1. Home Telephone Service & Long Distance Service Bundle
Customer acknowledges that AIC's home telephone service and long-distance service are sold as a bundled package. As such, customer agrees that AIC shall have the right to either increase the rate for both the home telephone service and long distance service or charge an additional monthly fee toward customer's account if customer does not subscribe for the bundled package. Customer also acknowledges that AIC does not have the ability to cancel and/or convert customer's long distance service from AIC's long distance telephone service network to an alternate long distance service provider. Therefore, customer agrees in the event that his/her home telephone service with AIC is terminated, customer is solely responsible for contacting an alternate long distance service provider to convert his/her long distance service from AIC's long distance telephone service network to an alternate long distance service provider. Customer agrees that he/she is responsible for all long distance charges incurred with AIC prior to the day customer effectively converts his/her long distance service to an alternate long distance provider.

2. Customer's Equipment
Customer acknowledges that it is his/her responsibility to reprogram and/or reconfigure all security alarms, computer modems, telephones and any of customer equipment linked to and/or dependent upon the home telephone system. Customer acknowledges and agrees that he/she will be solely responsible for all costs of reprogramming and reconfiguring such equipment and that customer shall be solely responsible for any losses incurred due to failure to reprogram and reconfigure such equipment.

3. Cancellation of Services by Customer
The service may be cancelled at any time provided that one month advance notice is given to AIC by the registered customer. Monthly package fee is payable for the month of cancellation. Administration fee will be charged on a per local phone line basis if the home telephone service is terminated within the first twelve months after service activation. Administration fee will also be charged on a per local phone line basis if customer requests to cancel or defer the effective date of the home telephone service after the submission of the service application form and before the actual connection of the service. Customer acknowledges and agrees that all telephone service, including but not limited to, charges incurred by customer for using AIC home telephone service, shall apply up to the date that AIC home telephone service is effectively terminated and converted to another local phone service provider.

4. Customer's Responsibilities for Charges


4.1	Customer will be charged an administration fee if he/she moves his/her existing home telephone service from one address to another
4.2	Customer will be charged an administration fee when he/she applies for or changes the AIC Home Telephone Service Plan.
4.3	Customer will be charged a one time set up fee and a monthly network access fee, unless these charges are waived by AIC during promotional period.
4.4	Customer who does not subscribe to AIC Equal Access Long Distance service will be charged a monthly network usage fee.
4.5	Customer will be charged a monthly 911 emergency fee and other applicable charges. 411 directory services will be charged on pay-per-use basis. Surcharges and applicable long distance charges apply for specific operator service.
4.6	Customer who chooses quarterly payment method is entitled to sign up any of AIC’s long distance service bundle plans. However, if customer’s monthly usage is over 2000 minutes under the respective unlimited long distance bundle plan subscribed, AIC will charge customer a11 excess minutes base on customer’s default rate plan on record.
4.7	Customer is encouraged to check his/her equipment (such as telephone set, fax equipment, ADSL modem and filter) before calling AIC repair service. In case that customer requests a site visit and AIC field staff or any AIC appointed contractor finds out that the fault is caused by customer’s own equipment and/or internal wiring/facilities, customer will be charged a site visit fee.

5. AIC's Right to Suspend and Terminate Home Telephone Service
Suspension of service occurs when AIC prevents calls from being made or completed through customer connection point. Unless the reason for suspension has already been corrected, termination of service occurs automatically 30 days after suspension when AIC removes customer's account from the list of active account. AIC will suspend customer's account only if customer:


(i)	fails to pay AIC home telephone service monthly fee and related charges;
(ii)	fails to make a payment under a deferred payment arrangement;
(iii)	uses or allows others to use any AIC services in a way that prevents fair and proportionate use by others;
(iv)	uses or allows others to use any AIC services illegally or to make annoying or offensive calls; or is a company, which becomes bankrupt or has a receiver or receiver-manager, appointed to govern customer's affairs.

However, AIC must inform customer or another responsible person at customer's premises at least 24 hours prior to suspension of service, except if:


(i)	repeated efforts to contact customer have failed;
(ii)	immediate action must be taken to protect AIC or other persons from harm resulting from customer's facilities or equipment; or
(iii)	suspension occurs because customer fails to pay the charges when required by AIC and that the charges are significantly higher than normally expected.

If AIC suspends or terminates customer's service, customer must still pay any amount owed to AIC. In the event that customer's local phone service was suspended or terminated due to any of the reasons listed above, a reconnection service charge may be applied on a per phone line basis and that AIC cannot guarantee the availability or resumption of any previous telephone number following the suspension or termination.

6. 911 Emergency Services and Other Ancillary Services
911 emergency services allows customer to dial direct from the address he/she registered for AIC home telephone service and the call will be routed to the closest local emergency service center.

7. Telephone Directories
Customer's registered name, address and telephone number will automatically be published in the telephone directory and/or available through directory assistance once subscribed to AIC home telephone service unless customer has made appropriate arrangement to remove his/her telephone number from the directory and pay a non-published fee of $35 annually.

8. Telephone Numbers
Customer does not have any property right or any other rights to the telephone number assigned by AIC. AIC reserves the right to change the assigned telephone number if AIC has reasonable grounds such as technical reasons; different telephone numbers are designated to AIC by another authority or any other reasons for changing it and reasonable advance notice will be given by AIC to customer. Customer may port the number to other Telecom Service Provider registered with the CRTC in accordance to the latest CRTC regulations and procedures, provided that all outstanding payments to AIC are made and that there is no violation of any service terms and conditions with AIC before and after the number is ported.

9. Customer's Liability
If customer applies AIC home telephone service for the property or premises occupied but not owned by customer such as rental house, leasing property or premises, customer warrants that he/she has the consent of the owner to place such facilities on the property or premises. Customer shall indemnify and save harmless AIC from any and all actions, causes of action, claims, demands or lawsuits arising from or consequent upon any lack of consent. If any AIC facilities or equipment located on customer's property or premises are damaged or destroyed other than normal wear and tear or by AIC, are damaged or destroyed by or through the operation of any of customer’s facilities or equipment, customer shall pay to AIC the cost of restoration or replacement of the damaged AIC facilities and equipment.

10. AIC's Liability
AIC is not liable for libel, slander, defamation or the infringement of copyright arising from material or messages transmitted over AIC's local phone network from customer's property or premises or recorded by customer's equipment or AIC's equipment. AIC is also not liable for damages arising out of the transmission of material or messages over AIC's local phone network on behalf of customer, which is in any way unlawful. AIC home telephone service is designed to be used as a daily communication tool between one household to another household. If customer uses AIC's home telephone service for purposes other than those for which the system is designed, or for service to which customer has not subscribed, AIC is not liable for errors, omissions, interruptions, delays or defects in the transmission or for the quality of the transmission of those services. AIC is not responsible to grant any refund to customer for any defects in those cases.

iBUZZ - AIC Home Telephone Service (Broadband)/Home Telephone Service(Digital)

1. Service Requirements
iBuzz service requires a specialized customer premises equipment called a voice over IP device (hereinafter also referred to as Phone adapter) which AIC will provide to customer for connectivity from a regular telephone handset, that is supplied by the customer, to his/her broadband internet connection and customer is responsible for installation pursuant to instructions provided by AIC. A broadband connection via a 2-way cable modem or DSL with broadband capability of at least 90 Kbps upstream speed that customer has a right to use at his/her own expense is also required. Since voice over IP is dependent on the broadband connection, the availability of an adequate power supply and correct broadband voice device configuration, AIC does not guarantee that the service will be continuous or error-free.

Not a Traditional Telephone Service
Customer acknowledges and understands that the service is not intended as a traditional telephone service. There are IMPORTANT DIFFERENCES between traditional telephone service and the iBuzz service provided by AIC or its affiliates via AIC distribution network as set out in these Terms and Conditions.

2. Equipment Requirements
DSL or 2-way cable internet access with sufficient bandwidth is required for reliable and quality iBuzz service. For iBuzz service that comes with rented/leased hardware from AIC, customer agrees not to change the electronic serial number or equipment identifier of the equipment, or to perform a reconfiguration of the equipment, without express permission from AIC. AIC reserves the right to terminate the service should customer tampers with the equipment, leaving customer responsible for the full month’s charges to the end of the current term, including all unbilled charges, all of which immediately become due and payable. In the event customer terminates the service, he/she must return the equipment to AIC within seven(7) days of the termination date otherwise customer authorizes AIC to charge the value amount of the equipment to his/her account and customer will be responsible for such payment. Customer agrees that the equipment shall at all times remain the property of AIC, and that customer has no right, title or interest therein. If, while in customer’s possession the equipment is damaged, lost, stolen, or if, in AIC’s sole discretion, the equipment is returned in an unusable condition, customer agrees to pay the replacement value of the equipment. If, in AIC’s sole discretion, the equipment is not damaged beyond repair, customer agrees to immediately place such equipment in good repair, at customer’s sole cost, at locations specified by AIC. For iBuzz service that uses AIC approved Equipment/Gateway that is owned by customer, AIC will not warrant or guarantee the functionality and compatibility to iBuzz service. For Gateway purchased directly from AIC, the original equipment warranty given by the supplier to AIC will pass on to customer, subject to AIC handling charges.

3. Telephone Numbers
Customer does not have any property right or any other rights to the telephone number(s), including numbers for Canada and other countries, assigned by AIC. AIC reserves the right to change or cancel the assigned telephone number(s) if AIC has reasonable grounds such as technical reasons; different telephone numbers are assigned to AIC by another authority; the applicable laws and regulations of that country has been changed or any other reasons for changing or canceling it and reasonable advance notice will be given by AIC to customer. Customer may port the number to other Telecom Service Provider registered with the CRTC in accordance to the latest CRTC regulations and procedures, provided that all outstanding payments to AIC are made and that there is no violation of any service terms and conditions with AIC before and after the number is ported.

In the case that customer is porting their existing Telephone Number to AIC service, customer acknowledges that there might be service interruption in the process of porting the telephone number from his/her existing service provider and that AIC cannot guarantee the date of service delivery due to the porting process involving third party. Customer also acknowledges that he/she is responsible to contact his/her current Internet service provider to ensuring Internet service continuity if an existing ADSL service currently rides on the local circuit of the telephone number being ported.

4. 9-1-1 Emergency Service
PLEASE READ THE INFORMATION BELOW ABOUT 9-1-1 EMERGENCY SERVICE CAREFULLY.
By using or paying for the services, customer acknowledges and agrees to all of the information below regarding the limitations of using AIC Home Phone Service (Broadband), also known as iBuzz for dialing 9-1-1.

Customer acknowledges and understands that iBuzz service does offer a limited 9-1-1 type service, but customer acknowledges and understands that such 9-1-1 type dialing differs in important respects from traditional 9-1-1 service, as described herein.

Description: iBuzz service allows you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of iBuzz telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and customer acknowledges and agrees that differences exist between traditional telephone service and iBuzz service, including the lack of traditional 911 emergency services.

911 service: Because of the unique nature of iBuzz telephone call, emergency calls to 911 through customer’s iBuzz service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 911 emergency calls, and customer hereby acknowledges and understands the differences between traditional 911 service and iBuzz calls with respect to 911 calls placed to emergency services from his/her account as described below.

Placing 911 calls: When customer makes a 911 emergency call, iBuzz service will attempt to automatically route customer’s 911 call through a third-party service provider to the Public Safety Answering Point ("PSAP") corresponding to customer’s address of record on his/her account. However, due to the limitations of the iBuzz telephone service, customer’s 911 call may be routed to a different location than that which would be used for traditional 911 dialing. For example, customer’s call may be forwarded to a third-party specialized call center that handles emergency calls. This call center is different from the PSAP that would answer a traditional 911 call which has automatically generated customer’s address information, and consequently, customer may be required to provide his/her name, address, and telephone number to the call center.

How customer information is provided: iBuzz service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with customer’s account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain customer’s name, phone number or physical location. Therefore, when making a 911 emergency call, customer must immediately inform the dispatcher of his/her location (or the location of the emergency, if different). If customer is unable to speak, the dispatcher may not be able to locate customer if his/her location information is not up to date.

Correctness of information: Customer is responsible for providing, maintaining, and updating correct contact information (including name, residential address and telephone number) with his/her account. If customer does not correctly identify the actual location where he/she is located, or if customer’s account information has recently changed or has otherwise not been updated, 911 calls may be misdirected to an incorrect emergency response site.

Disconnections: Customer must not disconnect the 911 emergency call until told to do so by the dispatcher, as the dispatcher may not have his/her number or contact information. If customer is inadvertently disconnected, he/she must call back immediately.

Connection time: For technical reasons, including network congestion, it is possible that a 911 emergency call will produce a busy signal or will take longer to connect when compared with traditional 911 calls.

911 calls may not function: For technical reasons, the functionality of 911 iBuzz emergency calls may cease or be curtailed in various circumstances, including but not limited to:

Failure of service of customer’s service access device – if customer’s system access equipment fails or is not configured correctly, or if customer’s iBuzz service is not functioning correctly for any reason, including power outages, iBuzz service outage, suspension or disconnection of customer’s service due to billing issues, network or Internet congestion, or network or internet outage in the event of a power, network or internet outage; customer may need to reset or reconfigure the system access equipment before being able to use the iBuzz service, including for 911 emergency calls; and changing locations – if customer moves his/her system access equipment to a location other than that described in his/her account information or otherwise on record with AIC.C.

Alternate service: If customer is not comfortable with the limitations of iBuzz 911 emergency services, AIC recommends that customer should consider an alternate means of accessing traditional 911 emergency services.

Inform other users: Customer is responsible for notifying, and customer agrees to notify any user or potential users of his/her iBuzz service of the nature and limitations of 911 emergency calls on the iBuzz service as described herein.

Liability: Customer is advised to review this section with respect to AIC’s limitations of liability. Customer acknowledges and understands that AIC will not be liable for any service outage and/or inability to dial 9-1-1 using iBuzz service or to access emergency service personnel due to the 9-1-1 dialing characteristics and limitations listed herein. Customer agrees to defend, indemnify and hold harmless AIC, its officers, directors, employees, affiliates, agents and any other service provider who furnishes services to customer in connection with iBuzz service, from any and all claims, losses, damages, fines, penalties and costs including solicitor’s fees by, or on behalf of, customer or any third party or user of iBuzz service relating to the failure or outage of iBuzz service, including those related to 9-1-1 dialing.

5. Other Service Distinctions
(a) Privacy and Security

iBuzz, voice over IP communication, utilizes in whole or in part, the public internet and third party networks to transmit voice and other communications. Customer acknowledges and understands that AIC cannot guarantee that voice over IP communication is completely secure. AIC always respect customer’s privacy and treat the content of all communications as private, except as may be required by law.

(b) Power Outages

Customer acknowledges and understands that the service would not function in the event of power failure. Should there be an interruption in the power supply, the service would stop function until power is restored. A power failure or disruption may require customer to reset the equipment prior to utilizing the service again.

Customer acknowledges and understands that the service would not function in the event of interruption of your broadband or high-speed internet access service.

(d) Home Security Systems and other Non-voice Communications Equipment

All non-voice communications equipment, including but not limited to home security systems that are set up for automatic phone call, fax machines, modems and medical monitoring devices, may not be compatible with iBuzz service. By accepting this Terms and Conditions, customer waives any claim against AIC for interference with or disruption of such systems due to the use of iBuzz service.

6. Use of iBuzz Service
(a) Lawful, Non Fraudulent Use of Service and Broadband Voice Device

Customer agrees to use the iBuzz service and broadband voice device only for lawful purposes. Customer will not use the iBuzz service or broadband voice device for any unlawful, abusive, or fraudulent purpose that would interfere AIC’s ability to provide services to all customers; or avoid his/her obligation to pay for any related communication services. In the event AIC has reason to believe that customer or someone is abusing the service or using it fraudulently or unlawfully, AIC can immediately suspend, restrict or cancel the service without advance notice. In the event that customer removes the broadband voice device to a country other than Canada and attempts to use the service from there, customer is doing it at his/her own risk, including the risk that such activity violates local laws of that country. AIC reserves the right to terminate customer’s service immediately and without notice if customer violates the above restriction, leaving customer responsible for all outstanding charges, all of which immediately become due and payable.

(b) Theft of iBuzz Device or Service

Customer agrees to notify AIC immediately, in writing or by calling AIC Customer Service Hotline, in the event that the broadband voice device is stolen or if customer becomes aware at any time that his/her service is being stolen or fraudulently used. When customer calls or writes, he/she must provide the account number and a detailed description of the circumstances of the theft or stolen of the broadband voice device or fraudulent use of the service. Failure to do so in a timely manner may result in the termination of customer’s service and additional charges to his/her account.

Customer is expressly prohibited from reselling or transferring the service or AIC broadband voice device to any other person for any purpose. Customer is also expressly prohibited from using the service for auto-dialing, continuous or extensive call forwarding, telemarketing, fax broadcasting or fax blasting, or for uses that result in excessive usage inconsistent with normal residential or home office usage patterns. In the event that AIC determines, in its sole discretion, that customer’s service is being used for any of the aforementioned activities, AIC reserves the right to immediately terminate or modify the service and to assess additional charges for each month in which excessive usage occurred.

7. Commencement of Billing

Customer understands that he/she is responsible for self-installing the phone adapter once he/she has received it from AIC. Customer is encouraged to complete installation of the phone adapter promptly as he/she will be responsible for full payment for the charges on his/her AIC invoice even if he/she has not install the device nor use the service at the time the invoice is rendered.

8. Customer's Responsibilities for Charges

(a)	Customer will be charged an administration fee when he/she applies for or changes the AIC Home Telephone Service Plan.

(b)

Customer is encouraged to check his/her equipment (such as telephone set, fax equipment, ADSL modem and filter) before calling AIC repair service. In case that customer requests a site visit and AIC field staff or any AIC appointed contractor finds out that the fault is caused by customer’s own equipment and/or internal wiring/facilities, customer will be charged a site visit fee.

9. Payment
Customer can choose annual or quarterly payment for the AIC iBuzz service subscribed. Credit card or pre-authorized auto-payment is mandatory. Customer is responsible for payment to AIC of charges for all service(s) and equipment furnished by AIC. Interest will be applied to overdue payment at 2% per month. Each unsuccessful pre-authorized payment is subject to a $25 surcharge. Mail out invoice will be charged at $1 per month or the customer can choose to view his/her invoice details at www.AICHomeTelephone.com without charges.

Customer’s registered name, address and telephone number will automatically be published in the telephone directory and/or available through directory assistance once subscribed to AIC home telephone service unless customer has made appropriate arrangement to remove his/her telephone number from the directory and pay a non-published fee of $35 annually.

10. Charges at Termination of Service by Customer or by AIC
Customer may cancel the service upon completing the minimum service period as defined by AIC at time of service subscription. Request for service cancellation must be made one month in advance to AIC by the registered customer. In case the service is terminated within twelve (12) months of service subscription, AIC will charge the customer $30 setup fee which was waived at the time of service activation. For customer with the quarterly payment plan, no refund will be made for any prepaid service. Customer must return all AIC provided equipment(s), if any, to AIC within 7 days from service termination. AIC will not bear any associated shipping/ transport costs. Service charge of $30 will apply for service reactivation.

11. Rates and Charges
The rates and charges for the iBuzz service and/or international calling may change from time to time without advance notice. In the event that AIC makes any changes to the rates and charges, such changes would be posted on www.AICHomeTelephone.com or as listed in the latest product sheets available at the AIC shops. Customer acknowledges that the iBuzz service will continue automatically after each billing cycle unless he/she notifies AIC in writing one month from the desired termination date.

AIC AICOMpro and AIC ADSL Internet Services

1. Account Sharing & Multiple Logins
Customer hereby agrees that during the continuance of AIC AICOMpro internet services, the account shall be used exclusively by the name of the account holder/user and will not at any time be shared or in any way be delegated to other user. Account share among two or more users and/or logged in by other users simultaneously are strictly prohibited. In the event of any breach of this Clause by customer, AIC shall have the absolute right to forthwith cancel customer’s account and disconnect/discontinue the internet service provided under this agreement without having to give any prior notice and that customer shall have no right to refund of any unused monthly service fee paid or to lodge any claim whatsoever against AIC.

2. Lost or Stolen of Login Name and Password
If the login name and password is lost, stolen or is suspected of being used without customer’s permission, immediate notification must be given to AIC. Customer shall remain liable for all dial up internet charges, not limited to the credit limit set by AIC, made with the login name and password for 24 hours from the moment AIC receives customer’s notification. A handling fee of $10.00 will be applied if customer wishes to update his/her dial up internet login name and/or password.

3. Internet Use Policies
Customer is solely responsible for use of the services by any of its employees, officers, directors, agents and any other end user of the services (collectively, the "End Users"). Customer agrees to comply, and to ensure that, the End Users comply with the following policies and procedures associated with the use of the services.

(a)

Rules

Customer hereby expressly agrees

(i)	not to use the personal Web page for any commercial purposes;
(ii)	not to allow the personal and/or commercial Web page(s) to contain any information and/or services whether directly, indirectly or by implication, would affect the goodwill and/or business and/or service provided by AIC or its affiliates;
(iii)	not to create any harassment to any person or persons using the internet service whether or not they are customers of AIC;
(iv)	not to post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the service in a manner which is contrary to the laws of Canada and the law prevailing in the countries so involved, or would serve to restrict or inhibit any other user from using or enjoying the service or the internet;
(v)	not to post or transmit messages constituting "spam", which includes but is not limited to unsolicited e-mail messages, inappropriate postings to news groups, false commercial messages, mail bombing or any other abuse of e-mail or news group servers;
(vi)	not to post or transmit any information or software which contains a virus, "cancelbot", "Trojan horse", "worm" or other harmful or disruptive component; or
(vii)	not to upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); is defamatory, obscene, child pornography or hate literature; or constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing.

AIC shall have the absolute right and without having to give any prior notice to customer so affected

(i)	to refuse the customers’ Web page in whole or in part;
(ii)	to withdraw the content of any Web page/site or any part thereof from its World Wide Web servers

(b)

Software and Documentation Supplied
Any software or documentation supplied by AIC to customer to access the Internet is provided solely for use in association with the service and shall remain the property of AIC, as applicable. Customer is to take appropriate steps to protect it against loss or damage.

(c)

Customer’s Equipment
It is customer’s responsibility to ensure that his/her computer system meets the minimum requirements stated by AIC as being necessary to use the service. From time to time, the computer equipment required to access and use the service may change. Accordingly, customer’s computer equipment may cease to be adequate to access and use the service.

(d)

Customer Can Best Control the Risk and Therefore Is Responsible
AIC will not assume any responsibility for customer’s acts or omission. Account and password protection will be the customer’s responsibility.

(e)

Monitoring
AIC has no obligation to monitor the service. However, in order to protect itself and its subscribers, AIC will be entitled to electronically monitor the service from time to time and disclose any information concerning the End User required by customer or that is necessary to satisfy any law, regulation or lawful request. AIC will not intentionally monitor or disclose any private e-mail message unless required by law. AIC reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies.

(f)

Content
Customer acknowledges that some content, products or services available with or through the service ("content") may be offensive or may not comply with applicable laws. Customer understands that neither AIC nor any of its affiliates attempt to censor or monitor any content. Customer also acknowledges that neither AIC nor any of its affiliates have any obligation to monitor his/her use of the service and, except as provided herein, have no control over such use. Customer assumes total responsibility and risk for access to or use of content and for his/her use of the service. AIC and its affiliates assume no liability whatsoever for any claims or losses arising out of or otherwise relating to customer’s access to or use of content.

(g)

Privacy
AIC cannot guarantee privacy for AICOMpro users. Customer’s messages may be the subject of unauthorized third party interception and review. AIC therefore recommends that the service not be used for the transmission of confidential information.

(h)

Miscellaneous
AIC’s failure to insist upon or enforce strict performance of any provision of these policies shall not be construed as a waiver of any provisions or right. If any of the provisions contained in these policies are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions.

4. Copyright
All Web pages and all graphical images designed and provided by AIC shall remain the property of AIC. All the contents and images on AICOMpro Internet are protected by copyright. Any reproduction of any of the Web pages and/or graphical images and/or contents and/or images on AICOMpro internet without the written authorization of AIC or the respective copyright owners is infringement of copyright and will be actively restrained by the due process of law including but not limited to injunctions and claims for damages by AIC or the copyright owners.

5. Payment
Other than the quarterly payment plan, AIC bills one month in advance for ADSL service and Dial up Internet service. The first invoice will include charges for the service of ensuing month including selected features. Credit card or pre-authorized auto-payment is mandatory for ADSL service. Customer is responsible for payment to AIC of charges for all service(s) and equipment furnished by AIC. Interest will be applied to overdue payment at 2% per month. Each unsuccessful pre-authorized payment is subject to a $25 administration fee. Mail out invoice will be charged at $1 per month or customer can choose to view his/her invoice details at www.aicom.com without charges.

6. Asymmetric Digital Subscriber Line Service ("ADSL")

(a)

Service Availability
The ADSL service is only available where AIC is able to provide such service. Customer acknowledges that there is a limitation on both download and upload speed in areas where AIC is able to provide ADSL service. Due to the technology involved with ADSL service, AIC reserves the right to deem ADSL service unavailable to customer, including after installation. If such an event occurs, customer must return all ADSL service equipment provided to him/her by AIC in its original good and proper physical and functional condition and with the specified time as stated below.

(b)

Return of ADSL Equipment
When customer cancel his/her ADSL service, or if AIC has deemed the ADSL service unavailable as mentioned above, customer agrees to return all ADSL equipment, which includes but not limited to the ADSL modem and router, within seven (7) days of said cancellation or notice of unavailability. If customer fails to return such equipment within said seven (7) days, customer will be charged and he/she agrees to pay full replacement value of the said equipment.

7. Terms and Termination of AIC ADSL Internet Service

(a)	The initial term of service will begin the first day the service is operational or as otherwise set out in the Service Schedules given to customer by AIC when he/she subscribes for the service. Such service will automatically renew for the same successive term unless the customer gives AIC a written notice of cancellation at least seven (7) days before completion of initial or subsequent term.
(b)	If customer subscribes for services for a specific term, he/she may cancel the service schedule before the end of the term, provided that customer give AIC seven (7) days prior written notice and pay AIC a cancellation fee corresponding to monthly package fee multiplied by the number of months remaining in the AIC agreement.
(c)	If customer has subscribed for services which will automatically renew after the first term, customer agrees he/she is responsible for payment of subsequent terms for such services, and give AIC permission to charge his/her account with the renewal amount, unless customer notify AIC in writing seven (7) days prior to automatic renewal of his/her intention not to renew.
(d)	If customer has prepaid for services for a specific term and wish to cancel such services before the end of the specific term, AIC will not provide customer with a refund for such prepaid amount.
(e)	Applicable surcharges will be required for ADSL installations in certain geographic regions within BC. Any ADSL service provided on the CRTC registered Incumbent/ Competitive Local Exchange Carrier telephone line will be considered normal ADSL service, otherwise the ADSL service will be considered "Naked" ADSL service and additional monthly surcharges will apply accordingly.

8. Relocation / Plan Change of AIC ADSL Internet Services
Upgrade or downgrade of ADSL Internet service plan, relocation or change of ADSL Internet account information will be treated as an activation of a new service thus installation/activation fee would apply. Customer acknowledges that during the process of any changes required, service disruption might be anticipated.

9. Disclaimer
It is hereby expressly agreed and acknowledged by customer that views or opinions expressed or found on AICOMpro Internet World Wide Web servers are not and will not in any way form the views or opinions of AIC, its employees, affiliates, subscribers and clients. Neither AIC nor any of its employees, affiliates, subscribers and clients represent or warrant the accuracy or reliability of any information contained in the AICOMpro Internet World Wide Web servers. AIC hereby expressly disclaims all liabilities on the part of AIC, its employees or any of its client’s employees, affiliates, and subscribers and clients in respect of inability or failure to ship, deliver, update or verify the accuracy or completeness of any data or information or to provide any product, service or merchandise available for sale or purchase which should have been available on the AICOMpro Internet World Wide Web services. The contents and information found on the AICOMpro Internet World Wide Web servers are subject to change without notice. AIC prohibits any material that is of a pornographic nature on its World Wide Web servers. AIC also prohibits any illegal activity in contravention with the laws of Canada.

version: November 01, 2009

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